We constantly monitor our service-led KPIs to ensure we are meeting and exceeding the high bar that we set for ourselves in 2008 and to ensure that, as we grow as a company, we maintain our fundamental principles.
At the end of 2015 we commissioned an independent client survey to canvass opinion of our service levels and we were pleased to find that ‘94% of respondees say we are specialists in their business sector’, ‘97% say that Protean Risk provide a friendly but professional service and are easy to deal with’ and ‘9 out of 10 agree that we go the extra mile to help them’.
View the news release about the survey and see below some of the many client testimonials we receive.
Protean Risk was incredibly helpful and understood our business immediately. Most importantly they got us a deal we were very happy with in a really short space of time. In summary Great people to work with!
We were recommended to work with Protean by one of our Venture Capital investors. As a FinTech business we have very specific requirements, meaning that we require support from advisers with the expertise in our sector. We found Protean Risk to be knowledgeable, organised and supportive throughout the process. We would be happy to recommend their services to others
As an Independent Financial Advisor business, our PI is very important to us. We moved to Protean because they have the depth of specialist expertise and experience we need but with a very personal service. In our case, we stayed with the same insurer but benefitted from improved terms because Protean took the time to understand our business and to present it more effectively to the Insurer. We are happy to recommend Protean.
We refer all of our PII enquiries to Protean because they have been able to find insurers for our clients when other brokers could not
We needed to put in place our first policies after raising financing. We found Protean to be efficient, appropriate and very helpful. We will use them next time!
We engaged Protean to provide the full range of insurance for Crowdcube. As a rapidly growing business, we needed a specialist broker that can provide the depth of expertise, whilst retaining a personal service and having been personally introduced to Protean, we are delighted that they have met all of our expectations and we would happily recommend them.
When starting a new business from scratch you meet a lot of new people and can be pleasantly surprised. This has been the case with Protean Risk, who I had not dealt with previously, but were introduced to whilst gaining FCA approval for our investment management firm. They have proved to be efficient and effective in obtaining competitive PI terms for us from the start and during our subsequent rapid growth.
Having used Protean to arrange insurance covers for our European and US operations, we have found the Protean team to be very helpful and professional. We are very happy that we can rely on their knowledge and expertise in the insurance market and I am sure they will be a partner we can trust to support our global growth.
After speaking to a number of potential providers, we chose Protean to arrange our PI cover because we were impressed by their understanding of the unique characteristics of the specific niche market that we operate in and their ability to source bespoke cover at a competitive cost. I have no hesitation in recommending their services.
As a business newly authorised by the FCA, we have very specific PI requirements and also want to ensure the premium costs are competitive. Protean took time to understand our requirements and provide us with an efficient and responsive service. We can happily recommend their services.
Protean were both knowledgeable and helpful in helping us obtain our PI and D&O Insurance. Nathan had an implicit understand of the market and what we required from our insurance, and was successful in quickly obtaining cover that was both more comprehensive and significantly more cost effective than we had had previously. Very happy with the whole process.
We have used Protean as broker for our PI insurance since we set up our business. They have always been responsive and are both experienced and knowledgeable about the requirements of Financial Services firms and the risks we face
The team at Protean Risk were able to give expert advice and demonstrate an in-depth knowledge of the IFA insurance market which allowed us to save money and retain our current insurer. It is very appealing to work with a broker that matches our own profile and has similar values in relation to client service. We would highly recommend them
I was referred to Nathan Sewell by a mutual friend and he worked tirelessly, under severe time pressure given our position, to secure PI coverage for my firm after a competitor firm had let us down badly during the renewal process. Nathan’s approach was refreshingly different to other PI brokers we have worked with in the last 15 years in that he clearly took pride in placing our cover on the best terms and as similar sized firm to ours, there was clearly a much stronger alignment of interest. We felt our business was valued. I would commend Nathan and Protean Risk to any other private wealth management business.
Finding the right insurance when you operate in a very niche market is difficult. Protean owned the whole process – making it easy and finding us a product that was far better than we anticipated. Their help and guidance was second to none