Client Survey & Testimonials
As part of our ongoing service commitment we commissioned a survey in November 2018 to all Protean Risk clients to appraise our performance in terms of service quality, expertise, and communication and we are delighted with the results. 98% of clients who responded to our survey would recommend us and 95% agree that we're experts in our business sector.
We always welcome the positive feedback we receive from our clients and will continue to focus on providing the highest possible levels of service and satisfaction to all of the clients we serve.
We engaged Protean to provide the full range of insurance for Crowdcube. As a rapidly growing business, we needed a specialist broker that can provide the depth of expertise, whilst retaining a personal service and having been personally introduced to Protean, we are delighted that they have met all of our expectations and we would happily recommend them.
We were introduced to Protean by a trusted partner in 2016 and have worked with them ever since. As experts in Fintech Insurance, they provide a high level of technical expertise, coupled with excellent service. Protean are well connected in the Fintech arena and are also a useful sounding board on broader risk and insurance matters.
We were recommended to work with Protean by one of our Venture Capital investors. As a fintech business we have very specific requirements, meaning that we require support from advisers with the expertise in our sector. We found Protean Risk to be knowledgeable, organised and supportive throughout the process. We would be happy to recommend their services to others.
Protean were highly recommended to us by a trusted party years ago. We have since been delighted by their proactive and "customer-first" attitude. We would recommend them anytime.
Dealing with Protean Risk was a pleasure. They were very helpful and offered the right level of expertise with swift execution. We would recommend them highly.
Protean Risk was incredibly helpful and understood our business immediately. Most importantly they got us a deal we were very happy with in a really short space of time. In summary Great people to work with!
As a business newly authorised by the FCA, we have very specific PI requirements and also want to ensure the premium costs are competitive. Protean took time to understand our requirements and provide us with an efficient and responsive service. We can happily recommend their services.
Protean helped us make a substantial saving on the insurance renewal terms put forward by our existing broker, offering like for like coverage. At the outset the team at Protean took the time to understand our business and ensure it was accurately represented to insurers. Protean’s use of an open-market strategy which is not restricted to a scheme has given us choice and delivered a very good result. We would certainly recommend them.
Having used Protean to arrange insurance covers for our European and US operations, we have found the Protean team to be very helpful and professional. We are very happy that we can rely on their knowledge and expertise in the insurance market and I am sure they will be a partner we can trust to support our global growth.
We refer all of our PII enquiries to Protean because they have been able to find insurers for our clients when other brokers could not
We're a compliance consultancy and we were introduced to Protean Risk by our professional body, the Association of Professional Compliance Consultants, when we launched in 2013 and they have been our Professional Indemnity Insurance (PII) broker since then. I have also introduced several of my clients to Protean Risk when they needed to obtain PII. Turnaround times are important as is the ability to speak to someone knowledgeable when questions arise and I have found their staff to be very helpful.
Hugo and the team at Protean Risk provided an exceptional level of service from our initial discussions, right through finalising the quotes for multiple insurance products which we sourced through them. The team at Protean Risk were more than happy to jump on calls to provide clarity about the nuances that arise in levels of insurance coverage across multiple products. Having dealt with other providers in the past, we found Protean Risk to be very prompt and thorough in their replies which greatly helped us keep things moving. The Board of Directors were very happy with their services and we would certainly recommend Protean Risk to other customers!
The service provided by Protean Risk via Peter and Amy was superb. Their product knowledge and clear consistent communication inspired confidence throughout the process. I highly recommend this company.
We needed to put in place our first policies after raising financing. We found Protean to be efficient, appropriate and very helpful. We will use them next time!
We have used Protean as broker for our PI insurance since we set up our business. They have always been responsive and are both experienced and knowledgeable about the requirements of Financial Services firms and the risks we face
After speaking to a number of potential providers, we chose Protean to arrange our PI cover because we were impressed by their understanding of the unique characteristics of the specific niche market that we operate in and their ability to source bespoke cover at a competitive cost. I have no hesitation in recommending their services.
When starting a new business from scratch you meet a lot of new people and can be pleasantly surprised. This has been the case with Protean Risk, who I had not dealt with previously, but were introduced to whilst gaining FCA approval for our investment management firm. They have proved to be efficient and effective in obtaining competitive PI terms for us from the start and during our subsequent rapid growth.
Protean were both knowledgeable and helpful in helping us obtain our PI and D&O Insurance. Nathan had an implicit understand of the market and what we required from our insurance, and was successful in quickly obtaining cover that was both more comprehensive and significantly more cost effective than we had had previously. Very happy with the whole process.
We were introduced to Protean by the firm who were helping with FCA authorisation. They really understand the PII cover requirements for PSD2 and were very quick to review our business model and services. They provided multiple options with comparisons which helped us to clearly understood and choose appropriate risk cover. We surely continue to use and recommend them.
The Angel Co Fund has been working with Protean for it’s insurance needs as they have a great understanding of the requirements of an organization in the investment industry
When I was having difficulty in renewing my PI Policy I was put in touch with Julian and his team from Protean Risk by a colleague and I cannot speak highly enough of the levels of service that we received from them together with the competitive nature of both their premium and the quote. My PI cover was sorted in a matter of days and it was a very seamless process. I would have no hesitation in recommending them to any other Financial Planners.
...Protean really understand the insurance needs of small growth businesses in the tech space and they were very quick and responsive sourcing cover for us at a competitive rate.
The team at Protean Risk were able to give expert advice and demonstrate an in-depth knowledge of the IFA insurance market which allowed us to save money and retain our current insurer. It is very appealing to work with a broker that matches our own profile and has similar values in relation to client service. We would highly recommend them
Protean Risk was the one name that kept coming up when we asked our trusted partners who we should approach for our PI and D&O cover. As a niche financial services business we wanted to find advisers that had deep expertise in the sector. We found Protean Risk were able to quickly understand our requirements and deliver a series of competitive quotes. They kept us well informed throughout the process and were very responsive to any queries. We would not hesitate in recommending Protean Risk to others.
Faced with a tough renewals market, Protean were recommended to us. Up against a deadline, they quickly understood our business and the key risk drivers. Alongside their deep knowledge of the sector and its participants, this ensured we were represented clearly and efficiently, securing competitive terms in D&O and PI for both our property fund and other activities. I will be recommending the Protean team to others without hesitation.